Reference

How 18jlph Handles Your Personal Information

Every account you open with us — and every transaction you run through GCash, Maya, or InstaPay — involves personal data, and you have the right to know exactly what we collect and why.

Account data handled securelyGCash, Maya, InstaPay payment records protectedYour rights clearly statedContact path available for data requests

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What Personal Information We Collect and Why

18jlph Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you create an account, we collect your name, contact details, and the credentials you use to log in. During payment transactions — whether you send funds via GCash, Maya, or InstaPay — we record the transaction reference, amount, and e-wallet identifier linked to your account

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wallet. We do not store your full GCash or Maya PIN; those stay with the respective payment provider. We also collect device data such as browser type, IP address, and session timestamps to protect your account from unauthorised access. If you contact our support team, the
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conversation history is retained so follow-up queries can be resolved without you repeating yourself. Cookie data and browsing behaviour within the platform help us show you the account sections you use most. Data collected under this policy is used for account management, payment processing, fraud prevention,
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and compliance with applicable local law. Availability of our services depends on local law and is open to eligible players only. We do not sell your personal data to third parties for marketing purposes. Where we work with third-party payment processors — including the local rails
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that handle InstaPay transfers — they receive only the data needed to complete the transaction, bound by their own data agreements.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being handled, our support team is the right starting point. You can reach us through live chat on the platform, by email, or through the in-account help form. Responses to data-related requests are handled separately from general account queries so they get the attention they need.

Team online

Live Chat

Open the chat window inside your account. Describe your data request and our team will route it to the right person for follow-up.

Email Support

Send your request to our support email address shown in the account help section. Include your registered contact detail so we can verify your identity.

In-Account Help Form

Log in, go to the Help section, and submit a Privacy Request form. This creates a tracked ticket so nothing falls through the cracks.

HOW WE PROTECT YOUR DATA

Data Security, Cookies, Retention and Your Rights

We apply SSL encryption to all data exchanged between your device and our servers, covering everything from login to payment confirmation. Account passwords are stored as hashed values — we cannot read them. Data retention periods follow applicable local law: active account data is kept while your account is open, and transaction records including GCash and InstaPay references are held for the period required for audit and compliance purposes. You can request deletion of non-essential data at any time through the support paths above.

SSL Encryption

Every session — from account login to GCash deposit confirmation — is encrypted end to end. Your connection to 18jlph is not readable in transit.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your account settings. Analytics cookies are anonymised and do not identify you personally.

Data Retention

Active account records are retained while your account remains open. Payment references — including Maya and InstaPay records — are kept for the period required under applicable local law.

Your Rights

You can request access to your data, ask for corrections, or request deletion of non-essential records. Submit requests via live chat, email or the in-account help form.

Common Questions About Your Privacy on 18jlph

These are the questions we hear most often about how personal data works on this platform. If your question is not here, use the live chat or in-account help form to ask us directly.

We collect your name, contact information, login credentials, and device session data. Payment transactions via GCash, Maya or InstaPay also generate a transaction reference we hold in your account record.

Yes. Submit a data access request through live chat, email, or the in-account help form. We will verify your identity first, then provide a summary of the personal data we hold.

We do not sell your data. We share only what is necessary with payment processors — such as those handling InstaPay transfers — and only to complete your transaction. They are bound by their own agreements.

GCash, Maya and InstaPay transaction references are kept for the period required by applicable local law for audit and compliance. Non-essential records can be deleted on request.

Log in and submit a deletion request via the in-account Help form, or contact us by live chat or email. We will confirm what can be removed and what must be retained under local law.

We use session cookies for login, preference cookies for account settings, and anonymised analytics cookies. You can manage non-essential cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoLegal InfoFAQ App18jlph App

How 18jlph Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

In-Account Help Form

Data Security, Cookies, Retention and Your Rights

SSL Encryption

Cookie Use

Data Retention

Your Rights

Common Questions About Your Privacy on 18jlph

01 What personal data does 18jlph collect when I open an account?

02 Can I see what data you hold about me?

03 Does 18jlph share my data with other companies?

04 How long do you keep my payment records?

05 How do I ask 18jlph to delete my personal data?

06 What cookies does the platform use and can I turn them off?

Privacy Policy

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