Reference

Your Rights and Our Rules at 18jlph

These terms set out how your account, your data, and your transactions are handled on 18jlph — access is available where local law permits and for eligible players only.

Philippines-eligible accounts onlyGCash, Maya, InstaPay coveredData rights clearly statedAccount security obligationsContact path for legal queries
18jlph Your Rights and Our Rules at 18jlph
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a dispute, or need to request a copy of your account data, our support team handles legal queries separately from general account help. Use the channels below and flag your message as a legal or data request so it reaches the right team without delay.

Team online

Live Chat

Open the chat widget from your account dashboard and mark your query as a legal matter. Our team will log it and escalate to the correct department on your behalf.

Email Support

Send your legal or data request to our support email address. Include your registered account name and the nature of your request so we can respond accurately and promptly.

Account Help Centre

The Help Centre inside your account lists written procedures for disputes, data access requests, and account closure — step-by-step, no need to wait for a reply first.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We collect only the information needed to run your account, verify transactions, and meet our obligations under applicable law. Your data is not sold to third parties. Cookie use on 18jlph covers session management, fraud prevention, and performance measurement — you can adjust non-essential cookies through the cookie settings accessible in the site footer. Players in Bacolod and across the Philippines access the same account security standards: all login sessions use encrypted connections, and OTP verification is required for new devices.

Data Retention We keep your account and transaction records for the period required by applicable law. After that period, personal data is deleted or anonymised unless you have an open dispute.
Cookie Controls Essential cookies keep your session active across the lobby. Non-essential cookies can be switched off in footer settings without affecting your ability to deposit or withdraw.
Account Security OTP verification fires on every new-device login. If you suspect unauthorised access, lock your account immediately from the security section of your account settings.
Requesting Your Data You can request a copy of the personal data we hold on your account via live chat or email. We aim to respond within the timeframe required by applicable local law.

Common Questions About Our Legal Terms

Here are the questions we get asked most often about account rights, data handling, disputes and how our terms apply to GCash, Maya, and InstaPay transactions on 18jlph.

These terms apply to anyone who creates or uses an account on 18jlph. Access is available only where local law permits and only to eligible players who meet applicable age and residency requirements.

Yes. Send a data access request through live chat or email, flagged as a legal query. We will confirm what data we hold and provide it within the timeframe required under applicable law.

We retain transaction and identity records for the period required by law after closure. Once that period ends with no open disputes, personal data is deleted or anonymised from our systems.

Raise the dispute through live chat or email with your transaction reference. Our team reviews the payment record and coordinates with the relevant e-wallet side to reach a resolution.

We may update terms as needed. The current version is always the one published on this page. Continuing to use your account after an update means you accept the revised terms.

You will receive notification of the suspension reason. You can contest it through our support channels. Funds held in your account wallet remain subject to verification before any release is processed.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.